Parents even allege that after cancelling the autorenewal, Prodigy Education continues to bill their credit card every month. Even those parents who are able to find out how to cancel are unable to obtain refunds for unintended or unauthorized charges.
Indeed, consumers have complained that it is difficult to figure out how to cancel or turn off the autorenewal feature of a membership, including by making the cancellation option unreasonably difficult to find.Ĭonsumer complaints about the Prodigy Math Game reflect that many parents are unable to figure out how to cancel a paid subscription.
Upon investigation, evidence suggests that Prodigy Education may have designed the cancellation process for its Prodigy Math Game to prevent purchasers from cancelling. Wittels McInturff Palikovic is investigating numerous parent complaints regarding Prodigy Education’s ( potentially illegal practice of making it difficult or impossible to cancel automatically renewing memberships for the Prodigy Math Game.
